結合TRIZ與FMEA之服務品質改善模式

• Main Authors: Chen, Kuan-hung, 陳冠宏
• Other Authors: 陳月裡
• Format: Others
• Language: zh-TW
• Published: 2010
• Online Access: http://ndltd.ncl.edu.tw/handle/01865075679582733346

碩士 === 正修科技大學 === 工業工程與管理研究所 === 98 === The FMEA (Failure Mode and Effect Analysis) method is utilized widely in both of development and production process even the service industry. Its purpose is finding out all potential failure modes and the consequence that may be produced, then, deciding the improvement priority by the Risk Priority Numbers. Recently, TRIZ ( Teorija Rezhenija Izobretate Zadach ) technology has developed to find out the solution which worsens the project and assist designer in finding innovative solutions to technical problems in product development processes. It has been proved that TRIZ is a powerful method. This study provides a method related the service quality analysis and improvement in Coin-Operated Laundry.