| Summary: | 碩士 === 中國醫藥大學 === 醫務管理學研究所碩士班 === 98 === Benchmarking is an important and practical learning activity for students majored in hospital administration. It gives students an insight into how the health industry adapts to the rapid changing market, and what the strategies it takes to survive in the highly competitive environment. It also helps students validate principles and theories learned from their classrooms. Moreover, benchmarking is a knowledge intensity learning activity which contains large amount of tacit and explicit knowledge. In this study, we developed a web-based knowledge management (KM) system to edit and store hospital administration knowledge acquired from benchmarking so that this precious knowledge can be shared and transferred to students who did not attend the activity. This system is designed by PHP programming with a MySQL database for the knowledge base. Knowledge can be retrieved by searching keywords which is determined in a half-automated way. A term extraction and frequency counting algorithm named TFIDF was applied to free text, transformed form video, to obtain candidate keywords. Real keywords were selected and determined from the candidates by domain experts. The developed system also provides two extra ways for knowledge acquisition by organizing the knowledge in forms of cases and subjects, respectively. In addition, users can join any of the knowledge communities built in the system for knowledge creation, sharing, and transfer. Finally, this study uses TAM as the core model to evaluate the usefulness, ease of use, and user’s behavioral intention of the system. The results demonstrate this system is successful in terms of the above factors.
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