Building the hospital organizations human resource management evaluation system：Integrate DEMATEL and ANP

• Main Authors: Kai-Ting Wu, 巫凱婷
• Other Authors: Shu-Ping Lin
• Format: Others
• Language: zh-TW
• Published: 2010
• Online Access: http://ndltd.ncl.edu.tw/handle/82277482386517769416

碩士 === 中華大學 === 科技管理學系(所) === 98 === In recent years, due to the advancement of technology、the development of knowledge and the implementation of the National Health Insurance (NHI),leading Taiwan hospital organization operating environment to face with serious changes. Confronting the transformation of the environment and system, the operating efficiency of the hospital organization becomes the important issue. Additionally, according to the annual report of Human Resource Committee of Taiwan Hospital Association (HRCTHA), the human resource cost occupies 30% to 55% in total operating budget. Thus, the HR becomes the important factor that affects the finical performance and the practicability of hospitals. Therefore, how to control human resource efficiently to build human resource management (HRM) evaluation system becomes the major topic of hospital organization administration. However, HRM’s research about hospital organization in the past only focused on traditional HRM, the knowledge management and government policy are not taken into consideration. Therefore, the main purpose of this study is to add the traditional HRM、knowledge management and government policy in order to build a hospital HRM evaluation system framework. Through traditional Analytic Hierarchy Process (AHP), Decision making trial and evaluation laboratory (DEMATEL) and Analytic Network Process (ANP) to evaluate hospital organization HRM system. Finally compare differences of the two methods to look for the best method and propose suggestions to the significant indicators. In order to achieve this purpose, Taoyuan Linkou Chang Gung Memorial Hospital and the directors of HR committee of Taiwan Hospital Associate have to fill in questionnaires. After receiving the questionnaires, we individually use AHP and DEMATEL to combine with ANP for analysis. This result shows that using DEMATEL and ANP is the most efficient for enhancing hospital organization HRM evaluation system. The five ranking are as follow：B1 knowledge development (0.2800) 、B2 information system (0.1780)、A4 performance management (0.0744)、A3 training and development (0.0741) and A8 organization development system(0.0723). If you want to use hospital organization HR efficiently, you can firstly improve these five indicators.