Enhance the Quality of Enterprise Software Development Outsourcing Program - A Study of T Telecom Company

• Main Authors: Shih Ching Wang, 王世慶
• Other Authors: W.C. Chen
• Format: Others
• Published: 2010
• Online Access: http://ndltd.ncl.edu.tw/handle/63995373408070725731

碩士 === 長庚大學 === 管理學院碩士學位學程在職專班經營管理組 === 98 === In order to save cost requirements of hiring a chief staff T Telecom Company IT departments have adopted for software development outsourcing human way, in response to manpower shortage, saving development costs and system integration, to cope with changes in the market to increase revenues and develop more of the marketing system. Although the software development outsourcing strategies for IT human resources departments to reduce development time, but also give rise to other problems, such as software quality varies greatly, transportation difficulties in follow-on peacekeeping operation there is no uniform interface, the system difficult to be held responsible if a problem occurs, increase personal information leakage risk and so on, need to seek ways of improvement. This study starts with an interview and a questionnaire survey with related employees on software development outsourcing’s execution process, methods and results. Collected data are analyzed by Fishbone Diagram and selecting the most effective actions that deliver a maximal improvement on current status in a short term. This study identifies six vital causes as below. (1) Management aspect – The vital causes are “unideal working environment” and “careless handover”. (2) Corporate culture – The vital cause is “unfamiliarization with corporate operation”. (3) Professional ability – The vital causes are “lack of on-job training”, “lack of profound understanding in Telecom industry”, and “lack of information security awareness”. (4) Staff – The vital cause is “unaggressive attitude”. (5) Communication – The vital causes are “unclear demand” and “high-frequency on demand adjustment” (6) Development process – The vital cause is “lack of program coding standards” Proposed solving actions begins with “unclear demand”, “unideal working environment”, “careless handover”, “unaggressive attitude” , and “high-frequency on demand adjustment”. Moreover, review items of lifting working quality on software development outsourcing quarter by quarter. This study anticipates lifting the case company’s user departments’ overall satisfaction, advancing Information Technology Division’s image, and facilitating outsourcing employees’ morale. Consequently, Information Technology Division may improve its software development execution process and working environment, increase on-job training opportunities, implement precise hand-over process, build aggressive working attitude among employees, and lift software quality. Then, Sales & Marketing related departments may smoothly proceed with their business to increase corporate revenue.