A Study on Notebook Repairing Management System

• Main Authors: Tina Tzou, 鄒月娥
• Other Authors: J. C. Wang
• Format: Others
• Online Access: http://ndltd.ncl.edu.tw/handle/27617502098405418807

碩士 === 長庚大學 === 資訊管理學研究所 === 98 === Taiwan; now is the most important role during global supply chain in the PC industry. D'Aveni and Gunther(1994) believe that if the vender during a hypercompetition's environment, the competitive advantage which belong to manufacturers are very difficult to sustain. Although PC manufacturers have established the global supply chain to reduce the cost, inventory and fulfill customer demand via quick response. However; if we can enhance to the post-sale service customer satisfaction and real time repair service. It might increase the competition ability during the industry and have more value during the supply chain. This research takes Notebook business as example and uses services management system as the guidance to analyze existing service management issue. Then provide an improvable conceptual proposal via ideally business model which adopts the objectives management and questions improvement method. This Research establishes an efficient service system using statistical analysis method and the information technology integration which can provide immediately executive information for decision making. The major purpose leverage service management is upgrading the service management skill and quality control. Furthermore, it can make more the enterprise differential in market place and increase remarkable competitive advantage.