An Explorative Study of the Creators of Ubiquitous Techno-Stress and Their Impact on Job Stress

• Main Authors: Chien-Hung Lin, 林建宏
• Other Authors: Wei-Hsi Hung
• Format: Others
• Language: zh-TW
• Published: 2010
• Online Access: http://ndltd.ncl.edu.tw/handle/45228525645057950935

碩士 === 國立中正大學 === 資訊管理所暨醫療資訊管理所 === 98 === The development and use of information technology (IT) has advanced our society and brought us conveniences. From the view of its usage, many organizations implement IT and information systems (IS) to help organizations reduce costs and improve organizational performance. IT can also support organizational employees in the area of routine activities or decision-making. Although IT brings our community many positive helps, it can invisibly make negative impact to the users. Many cases in recent years show that mobile technology users receive various kinds of negative feelings due to the ubiquitous feature of mobile technology. Based on previous literature, we conceptualized the notion of ubiquitous techno-stress caused by using mobile technologies in order to develop creators of ubiquitous techno-stress and inhibitors of stress. We then used empirical investigation to verify the effects of the two dimensions on employees’ job stress and productivity to help organizational managers better understand the causes and consequent results of the stress produced by using mobile technologies. In this study, we surveyed organizational employees who have used mobile phones to assist their work. A total of 714 questionnaires were received that include 622 valid ones. Through the empirical results, we found that ubiquitous techno-stress creators have positive effect on organizational employees’ job stress, and have negative effect on productivity. Although stress inhibitors have no effect on organizational employees’ job stress, they have significant effect on employees’ productivity. When employees feel more pressure about their job, more negative impact will be on their productivity. Therefore, this study suggests that ubiquitous techno-stress does inhibit in organizations and has invisible impact on employees. This is just like military officers and soldiers in the barrack. They can feel invisible pressure all the time. Finally, the results and discussions of this study can enable enterprises to understand the creators of ubiquitous techno-stress, and factors of reducing job stress in order to help them manage and design job tasks.