| Summary: | 碩士 === 元智大學 === 資訊社會學研究所 === 97 === In Taiwan, the service industry is becoming more and more important. The tourism industry has become a star industry here, since the policy opening the casinos business on remote islands was passed. For Chinese people, mahjong is an important part of the culture and a traditional way of gambling. In this research, we followed the core concepts of mahjong to design 11 suitable experiment questions. These questions include some of the core concepts. We adopted think-aloud protocols and analyzed them with an aim of comparing the information handling process between expert and novice mahjong players.
The results showed that expert players are better then novice players in speed and logic. In the information handling process, novice players used a more complicated problem solving process then experts. In the experts’ information handling process, they used a very simple system. On the other hand, the novices tried employ many different methods and used flawed logical process to solve problems. For memory ability, these two groups didn’t show striking differences in their short time memory ability, but throughout the whole experiments we can see that the expert players’ performances are better then novice players’.
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