The Key Success Factors Analysis of Transforming Call Center Service into Sales –A Case Study of Bank A
碩士 === 元智大學 === 管理研究所 === 97 === This thesis examines some factors why the financial holding companies in Taiwan are keen on transforming their call center service into sales under the current competitive environments. As companies transform their call centers into service-to-sales operations, organ...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/24405365055461746094 |