A study in Integrating Kano’s Model and Quality Function Deployment Method for Service Quality: A Case of Vehicle Safety Certification Center
碩士 === 雲林科技大學 === 全球運籌管理研究所碩士班 === 97 === ABSTRACT Since Vehicle Safety Certification Center has handled vehicle safety examination system, besides related work, it also handles vehicle safety research business and vehicle fault recall business. However, because the business is monopoly and there is...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2009
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/12160840304806056366 |