The Performance Management of CSR(Customer Service Representative) - An Example of A Company
碩士 === 淡江大學 === 管理科學研究所企業經營碩士在職專班 === 97 === In 1990 initial period, Citibank and Chinatrust, the two leading group in Taiwan consumer banking market, taking the lead to invest CTI system establishment for fulfilling credit card customers’ multi-functional service needs. Along with technological dev...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2009
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/96601311396739960182 |