A Study on Call Center Operation and Knowledge Processing in Life Insurance Industry

A Study on Call Center Operation and Knowledge Processing in Life Insurance Industry

碩士 === 淡江大學 === 保險學系保險經營碩士在職專班 === 97 === The Life insurance industry continuously focuses on diversifying its range of products and developing multi-channel distribution. The medium and small size life insurance company’s hot-line call volume is limited. Therefore, their call center equipment and c...

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Bibliographic Details
Main Authors:	Li-Ching Chang, 張麗卿
Other Authors:	曾妙慧
Format:	Others
Language:	zh-TW
Published:	2009
Online Access:	http://ndltd.ncl.edu.tw/handle/15400510661647396441

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