A Study on Call Center Operation and Knowledge Processing in Life Insurance Industry
碩士 === 淡江大學 === 保險學系保險經營碩士在職專班 === 97 === The Life insurance industry continuously focuses on diversifying its range of products and developing multi-channel distribution. The medium and small size life insurance company’s hot-line call volume is limited. Therefore, their call center equipment and c...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/15400510661647396441 |