| Summary: | 碩士 === 淡江大學 === 企業管理學系碩士在職專班 === 97 === Due to the establishment of the Archive Law and related regulations and the rise of the service functions of the archive application, archive management units in government agency can gradually move archive management toward customer-oriented and take this as the policy goal. Archive management practices turns from daily work into professional digital services, moving the business concept toward “standardization”, “informationization”, “academization”, and “customization”. Meanwhile, the establishment of various standard operation processes allows archivists who had often been ignored to become “knowledge managers” who possess professional knowledge and skills. With different job characteristics of archive management, for archive management units to perform government policies successfully depends on whether archive management units can motivate archivists enough for them to have passions for work and enthusiasm for services, allowing long-time devoted archivists to enhance the professional status of archive management and increasing their job satisfaction, further to increase job performance and lift morale through changes of the internal service quality.
After the enforcement of the Archive Law and the Freedom of Government Information Law, the archive management system has been changed radically and has a huge impact on the job contents of archivists. This study aims to explore how the changes of job characteristics in government archive management agencies would affect the internal service quality, job satisfaction, and job performance of the archivists. Therefore, the result of this study can provide a reference for the establishment of archive management agencies’ multi-service policy.
After defining the motivation, interests and objective of this study, this study aims at generalizing from related papers around the world to confirm the structure and hypotheses of this study, and to perform an empirical analysis. The survey subjects are the central government agencies and local government agencies which won the Records Management Quality Awards or the Outstanding Archivist Awards. This study contains 170 effective samples for performing basic data analysis, factor and reliability analysis, difference analysis, ANOVA analysis, related analysis and regression analysis. Below are the results and suggestions based on the final findings of this empirical analysis:
1.The job characteristics, internal service quality, and job performance of archive management vary largely depending upon the personal attributes of archivists.
2.The job satisfaction of archive management won’t vary largely depending upon the personal attributes of archivists.
3.The job characteristics of archive management apparently present direct relation with internal quality service and job satisfaction.
4.The internal quality service has a positive effect on job satisfaction and employees’ job performance.
5.The employee’s job satisfaction has a positive effect on job performance.
Archives are the real records produced while government agencies performing its tasks. Archives possess uniqueness and have a profound impact. Therefore, how to invest minimal government resources to produce the maximal service values becomes the goal which archive management units and related personnel have to work on. This study suggests starting with the reeducation of archive concepts, having every civil servant understood the basic archive concept to value the importance of archives. Meanwhile, to comply with the e-government policy and to achieve the future prospect of digital Taiwan, it is necessary to enforce the integration of the archive management tasks and information systems to meet with the rapid changes in the information age, to increase the utilization rate of archives, and to create outstanding job performance of archive management.
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