| Summary: | 碩士 === 東海大學 === 企業管理學系碩士班 === 97 === Taking care of patients is the main capability of hospital. To well perform the capability, human resource, the most important issue of hospital operation, needs to be considered seriously. Therefore, arranging human resources more flexibility to maximize its effectiveness is necessary. However, the mismatch of nursing management is still apparent in the hospital operation. To balance the nursing manpower’s supporting and allocating is the most urgent problem needs to be addressed.
In this research, the two-stage optimization model is utilized to solve the problem of nursing allocating, and the Lingo 10.0 is used to find out the optimal choice. The objective of first-stage optimization model is a labor shortage function, and can be used to maximize the total departmental utility. In the second stage, the objective is to maximize the total improvement in skill levels of nurses, and the job rotation can be decided according to the improvement of skill levels. Furthermore, based on the two-stage optimization model, the utility of first stage is also considered in the second stage to ensure no reduction of departmental utility is induced.
The result of this research reveals that the departmental shortage is decreased and hire people is also reduced after the first-stage optimization. In the second-stage optimization, the shortage further becomes zero because of skill improvement. Besides, for job rotation, assigning nurse with higher leaning rate to rotation not only can effectively increase nurse’s skill, but also enhance the flexibility of hospital staffing profoundly.
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