| Summary: | 碩士 === 東海大學 === 管理碩士在職專班 === 97 === No matter it is delivered to the target it is members or external organ inside the unit in the offering of information service, as to provider serving, the challenge that is facing constantly is: Do the resource and service content and quality offered used accord with the expectations of ' the customer and users '? The reason that will produce the query lies in : Information service provider come conduct more serve with view of technology to serve as the begin of paying service; Users regard meeting oneself and using the demand as the centre. Perhaps these two different starting points can be produced mixedly, but all both sides of the supply and demand at more time because the non- mixed part is queried and censured by the other side. How to prevent both sides to emerge because of cognitive drop to ' information service ' brining worst circulation, so it is from serving on the design phase and Optimize, which is the urgent problem demand to be solved for both sides in supply and demand in information service since the computerization have been.
Information Technical Infrastructure Library (ITIL) is a set of disclose and to standardize the structure of information, technological service of management. Which has already become a kind of standard of standardizing at present. there are countless organizations and institutions in the whole world, following the best practice method (Best Practice ) of ITIL to improve the homework procedure of information service (Processes ), and then promote the technological service efficiency of information. The suitable target is often a information facilitator or the information units of enterprises. Because the Taiwan industry is led by technology and transfered strought to the direction of serving gradually, beening believed that enterprises will increase IT demand for serving management day by day.
This research main to probe into three case：IT basic service, Telecommunication service, Application software service, it channel into effect after the ITIL for focal point of studying , hope that I find can offer reference and a suggestion which enterprises channel into in the future.
Keyword : Scientific and technological infrastructure storehouse of information , information service , the best practice
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