| Summary: | 碩士 === 亞洲大學 === 休閒與遊憩管理學系碩士在職專班 === 97 === Females all have the experience in using public toilets, however, inconvenience like the shortage of public toilets, having no toilet paper, no space available for their personal belongings, lack of nursery toilets, etc, have left them with no choice but to cope with it. This study aims to explore user’s satisfaction on using female toilets at department stores based on female perspectives. This research started from Feb. 1st, 2009 till Mar. 15th, 2009. Six hundred and ten copies of questionnaires were distributed to the customers, 578 valid data were used to analyze the result, reaching the valid corresponding rate of 94.8 percent. The outcomes of the study are as follows:
1. Outcomes of Chung-Yo department store:
The top five most essential equipments for female toilets are regular cleanings, mirrors, waste baskets, toilet paper supplies, and wash-basins. The top five most satisfying toilet plannings are mirrors, regular cleanings, hand soap supplies, flushing system, squat toilets and toilet paper supplies. The top five most satisfying equipment maintenance are mirrors, toilet paper supplies, flushing system, regular cleanings, wash-basins, waste baskets and hand soap supplies. The top three most satisfying overall cleanliness are mirror cleanliness, toilet bowl cleanliness, wash-basin cleanliness and wall cleanliness.
2. Outcomes of Shin-Kong Mitsukoshi department store:
The top five most essential equipments for female toilets are wash-basins, regular cleanings, waste baskets, mirrors, and toilet paper supplies. The top five most satisfying toilet plannings are toilet paper supplies, mirrors, waste baskets, flushing system, and wash-basins. The top five most satisfying equipment maintenance are mirrors, toilet paper supplies, wash-basins, hand soap supplies, flushing system, and waste baskets. The top three most satisfying overall cleanliness are mirror cleanliness, wall cleanliness and faucet cleanliness.
3. Overall comparison of Chung-Yo and Shin-Kong Mitsukoshi department stores:
The comparison of the safety equipments design satisfaction, hardware convenience design satisfaction, hardware convenience maintenance satisfaction, peripheral hardware design satisfaction, peripheral hardware maintenance satisfaction, software design satisfaction, software maintenance satisfaction, and overall cleanliness between Chung-Yo and Shin-Kong Mitsukoshi department stores have significant differences. The mean values of Chung-Yo are higher than that of Shin-Kong Mitsukoshi in terms of all compared items listed above.
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