| Summary: | 碩士 === 南台科技大學 === 技職教育與人力資源發展研究所 === 97 === The study was to explore the key success factors while the hospital was introducing Learning Management System (LMS), and to compare the differences between these success factors and the actual executive effects through hospital staff’s verification. The study can provide hospital managers with suggestions to improve, and other hospitals can also follow these key success factors as the experience model while introducing LMS through knowledge management. The interview and questionnaire survey were conducted. Totally 773 questionnaires were distributed to the employees of Tainan Municipal Hospital, and 464 were returned, among which 422 were valid with the rate of 54.59%. The results were as follows:
1.The study concluded five dimensions of key success factors including knowledge management process, leadership design, corporate culture, information technology, and performance appraisal.
2.The staff’s cognition to the importance degree of key success factors of LMS was the highest, especially in corporate culture and information technology.
3.The staff showed ordinary satisfaction to LMS, and had the highest satisfaction in knowledge management process of LMS.
4.The staff’s cognition to the importance degree of the key success factors of LMS showed significant difference with the staff’s education and shift or non-shift. The employees with the education of college showed higher importance degree of the key success factors in knowledge management process than those with the education
of senior high school.
5.As to the staff’s satisfaction to LMS, the staff’s shift or non-shift had significant difference with knowledge management process and leadership design. The staff’s age also showed significant difference with corporate culture.
6.The staff’s cognition to the importance degree of the key success factors of LMS showed significant difference with the staff’s satisfaction to LMS.
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