Application of Analytical Hierarchy Process on the Research of Discussion of the Performance Appraisal of Service Engineer in SMT Equipment Agent

• Main Authors: Chen, Chao Wei, 陳昭維
• Other Authors: Ling Yang
• Format: Others
• Language: zh-TW
• Published: 2009
• Online Access: http://ndltd.ncl.edu.tw/handle/82475458949406232299

碩士 === 聖約翰科技大學 === 自動化及機電整合研究所 === 97 === The SMT market has created the equipment agent business opportunity recent year, but along of the market style change, buyer change to seller market, the after service’s quality operate and effect to company normally. Undoubtedly, the most important asset of SMT equipment agent is its service engineers, in which an important management tool is to apply the system of performance management, which could introduce the operation of performance appraisal correctly and effectively, and to develop HR asset of SMT agent higher and have more competition value. This research starts from the discussion of literature theory and the expert interview of SMT Agent, and then uses Analytic Hierarchy Process (AHP) to design questionnaire and makes questionnaire survey. It is expected to extract the important perspectives of performance appraisal of SMT service engineers from the investigated statistic data, and then develop standards for performance appraisal. Finally is to collect performance appraisal indicator of SMT equipment agent attendant and the weight of each indicator, and propose to SMT equipment agent as reference.