A Study of ZMET on the Image of Printer Customer Service Representatives
碩士 === 世新大學 === 資訊傳播學研究所(含碩專班) === 97 === According to Dr. Joseph M. Juran’s 80-20 principle, 80% of an enterprise’s profits are generated by 20% of its customers. Thus, in addition to sales and promotion of products, Customer Relationship Management (CRM) is also receiving increasing attention. In...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/23871913733261234227 |