The Analysis of Healthcare Intellectual Capital--District Hospital Perspective

• Main Authors: Wei-Chih Chen, 陳威志
• Other Authors: Tzu-Ju Peng
• Format: Others
• Language: zh-TW
• Published: 2009
• Online Access: http://ndltd.ncl.edu.tw/handle/kr24wm

碩士 === 靜宜大學 === 管理碩士在職專班 === 97 === The Analysis of Healthcare Intellectual Capital--District Hospital Perspective Abstract This research was focused on a single district hospital to find out the concept, categories, content, relative importance of intellectual capital (IC) of a hospital, and to explore the difference between the importance and the possession level of healthcare intellectual capital. By analyzing the issue of healthcare intellectual capital, the hospital may develop a set of indicators to measure the level of hospital intellectual capital, and to establish an IC management system in a district hospital. Based on the established system, the hospital could control and accumulate the information of its intellectual capital, and adopt the hospital''s strategies to enhance its competitiveness for long-term value creation. Firstly, by conducting the in-depth interview and questionnaire survey on the experienced employees, this empirical research aimed at identifying perspectives and relative importance of all elements of the hospital intellectual capital. Secondly, through the questionnaires answered by the employees, this study tried to find out the importance and the possession level of hospital intellectual capital. Finally, the factor analysis, paired T-test, Pearson correlation coefficient analysis were used to analyze the data to find out the intellectual capital perspectives, furthermor, to analyze the difference between the importance and the possession level of the hospital''s intellectual capital. According to the literature review and in-depth interview with experienced employees, the intellectual capital of district hospital could be categorized into six dimensions: human capital, process capital, innovative capital, marketing and reputation capital, customer capital, and relational capital. Based on the results from 122 respondents, twenty-four elements of intellectual capital were extracted from factor analysis and eighty-one items of key elements of intellectual capital in the district hospital were constructed. The results of this study showed that the most important IC category in district hospital was customer capital, and the other categories were in the following order: human capital, innovative capital, marketing and reputation capital, process capital, and relational capital. The results of IC possession level showed that district hospital had relatively high level of human capital and relatively low level of innovative capital. This might be due to the fact that the employees were lack of strong desire for aggressive innovation and constant improvement; therefore, the improvement of the hospital, the management of the hospital as well as the future development of the district hospital were hindered. This empirical study showed that there was difference between the importance and the possession level of all the categories and elements of intellectual capital. That means the possession level didn''t meet the required standard, demonstrating that there is still huge space for improving the staff quality, education and training system, management process, innovative medical technique, information technology, media marketing, relationship with customers, and expansion of source of new customers as well as the social network. In the era of knowledge-based economy, the district hospital should establish its intellectual capital management system, accumulate its unique intellectual capital, and effectively combine the practice with the hospital management. Eventually, hospital could strengthen its long-term competitiveness, prove its vitality, and gain new opportunity under the current harsh medical environment.