Study of Relationship Hospital Service Quality with PatientSatisfaction- The Degree of Perception of the Voluntary erviced for Extraneous Variables

• Main Authors: Tzu-Ying Hung, 洪慈霙
• Other Authors: none
• Format: Others
• Language: zh-TW
• Published: 2009
• Online Access: http://ndltd.ncl.edu.tw/handle/10307087354636521690

碩士 === 僑光技術學院 === 管理研究所 === 97 === Healing institute''s service quality and sickness degree of satisfaction have to the relations（O''connor, 1988）. This research affiliation by hospital service quality in sickness to will voluntary perception degree for intervening variablrs, and take sickness to degree of satisfaction of the will voluntary service as the extraneous variables, discusses between the hospital service quality and sickness degree of satisfaction relations. Carries on the questionnaire survey outpatient service of sickness by middle some teaching hospital, provides asked volume 300, the recycling asked volume 213, the returns-ratio is 71%. The result by the SPSS computer software analysis, then to LISREL carries on the structure pattern estimate and the overall model fit test analysis, first discusses the hospital service quality and the will labor relations, then understood the will voluntary and sickness degree of satisfaction relations, finally infer to between the hospital service quality and sickness degree of satisfaction relevance. After understood the hospital service quality and sickness degree of satisfaction relations, the hospital may take advantage of this the research truly improvement hospital service quality to increase sickness degree of satisfaction, in a hospital service quality will labor item, the picture is in particular the will labor management, the training, the establishment, the welfare and so on, so as to promotion sickness to hospital overall degree of satisfaction.