| Summary: | 碩士 === 國立臺灣科技大學 === 管理學院MBA === 97 === Since National Health Insurance launch, improving the people go to the hospital locally and fairly, and promoting the medical industry compete mutually. However, along with the consumer focus on the service quality and the medical technology, the management and style of the hospital should be change following the policy, the population structure and the market demand. Consequently, the issues about survive in the competition environment, reforming and management development are very important. Namely, the learning organization can study development and transformation continuously, not only it can change the mind and the behavior pattern for the member, but it is a key to winning for the innovation and growth of the organization, even more to adapt the environment vicissitude rapidly.
In this study, the evidence research of the quality management plan about the medical treatment and service at hospital based on the learning organization framework. Several issues can be discussed: one is the relationship between innovative ability and organization performance versus learning organization trend; another is the notable connection between innovative ability and organization performance versus team interaction processes. To this end, the sampling questionnaire for personnel who are serve in the above the Metropolitan Hospitals level were be investigation and the effective returns-ratio is reach to 72.5% standard. According to the real diagnosis analysis are as follows: the innovative ability and organization performance are positively influenced by learning organization; innovative ability has an obvious and part mediating effects on the learning organization and organization performance; the impact of the higher scores with the communication, the higher tendency of the organization performance; the lower scores with the cohesively contrarily induce the higher effects on the organization performance. Therefore, the result can provide an important reference in the management philosophy for the medical institution.
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