Use PDCA Cycle Review Disaster Recovery Implementation in Banking Industry.
碩士 === 國立臺灣科技大學 === 資訊管理系 === 97 === Banking industry relies heavily on Information technology. Be able to provide customers 7*24 services, banking deploys Disaster Recovery Plan that would offer customers with seamless access to services. IT department faces ever-escalating customer demands and exp...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/40835709658049506758 |
| Summary: | 碩士 === 國立臺灣科技大學 === 資訊管理系 === 97 === Banking industry relies heavily on Information technology. Be able to provide customers 7*24 services, banking deploys Disaster Recovery Plan that would offer customers with seamless access to services. IT department faces ever-escalating customer demands and expectations. This research uses Deming Cycle: Plan、Do、Check、Action to review DRP in banking industry. The main part of this research is a case study on Taiwan banking industry. This research comprises 3 cases in this study. The first one is a new bank established after 1980, the second is a tradition bank, another one gains most market share in deposit business. Results of these case studies provide a reference model for banks in this Taiwan. Accounting to the research results, there are SMART 5 suggestions. SMART refers to S: Step by step; M: Manager participation; A: Area selection; R: Redundant design and T: ouTsourcing.
1. Step by Step：Take disaster drill step by step.
2. Manager participation：The importance of active participation by CIO in the DRP.
3. Area selection：It is important to take measures to avoid the risk of natural disaster.
4. Redundant design：To design IT infrastructure includes redundant concepts.
5. ouTsourcing：Deciding outsourcing implements Disaster Recovery Plan project.
We believe these proper recommendations can help formulate the proper guidelines for Disaster Recovery Plan in banking industry.
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