Developing a Case-Based Reasoning Supported Workflow System

• Main Authors: Jia-Sui Li, 李佳穗
• Other Authors: Chao Ou-Yang
• Format: Others
• Language: zh-TW
• Published: 2009
• Online Access: http://ndltd.ncl.edu.tw/handle/18688383777672958312

碩士 === 國立臺灣科技大學 === 工業管理系 === 97 === This thesis develops a case-based reasoning (CBR) system to support workflow. Cases in the CBR system are presented by abstraction hierarchy. When a new case input into the system, the abstraction hierarchy can conclude neighbor value sets to generate SQL (Standard Query Language) expressions are used to retrieve similar cases from case library. Furthermore, abstraction hierarchy calculates similarities between the new case and similar cases. The association rule analysis is used to find rules for case adaption. The workflow start when new case with feature attributes values input into. According to the features (attribute-value) of the new case, one or more similar case(s) are retrieved. Solution of new case is generated by reusing and revising solution(s) of similar case(s). The new case with revised solution become a new workflow instance, and continues to execute activities. Most travel customizer services are provided to user to input simple requirement or just only input user’s contact information. This research could apply to the kind of travel services. Travel activities solution suggesting is realized by CBR system. The solution would affect subsequent activities and forms. Users may obtain solution based on their requirement. The workflow would handle different activities and forms result from different travel activities solutions.