A study on the relationship among empathy, display rules, emotional labor and job satisfaction:Using nurses as study sample
碩士 === 國立臺灣大學 === 商學研究所 === 97 === In service industry, frontline service workers play a very important role. When they contact with customers, they have to show the appropriate emotions in order to create good service quality and make benefit for the whole organization. However, the emotions whic...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/66320467037666907634 |