| Summary: | 碩士 === 國立臺北大學 === 社會工作學系 === 97 === This research is to study the violence suffered by social workers in hospital from client and the emotional adaptation after sufferance as well as the feeling and feeling of client and social work scenario. In this research, qualitative research approach is adopted by interviewing those social workers suffered client violence and still remaining in hospital. 6 such social workers were interviewed. Through the collection and analysis of data in interview, the author has come to the results of research as the following:
1. Experience of Client Violence of Hospital Social Worker
1) Cause of sufferance: Physical disease, failure of emotional control or dispute over interest of client
2) Type of violence: Physical violence, oral threat, sense of being threatened in the scene and property damage
3) Location of violence: Ward, office, interview room
4) Handling of hospital: Improving hardware facility, handling manner of competent officer
2. Emotional feeling and adaptation of social worker after suffering violence
1) Emotional perception: Frightened, scared, angry, ashamed, anxious and worrisome.
2) Emotional adaptation: Assistance from peer and officer, religious faith, mental consulting
3. The feeling of hospital social workers after violence over the client and the social work site
1) Feeling and thinking over client: Believing that the client violence is arising from instable emotion, client make him/herself into fear and stress, having contradictory feeling over client and having frightened feeling over client
2) Feeling and thinking over the social work site: Taking is as a challenge to social worker and believing the support of the management of the institution will affect the thinking over the work site.
4. Suggestions related to the sufferance of social worker from client violence
1) The responding manner of hospital social worker suffering client violence: assessment of interviewed, selection of location of interview, increasing the sensitivity of the interviewed, pacifying the emotion of interviewed
2) Suggestion of hospital social worker for the content protection of personal safety: School education, support of hardware equipment and manpower, psychological adaptation and request of help, sharing of practical workers, violence drill and care to environment.
Basis the above results of research, the author provided the following suggestion:
1. Suggestions on the policy issue – recognizing human right of social worker, proposing related legislation and compensation
2. Suggestion in practical side – Improvement of equipment of medical institution and related training, support from management and providing the maximum assistance, offering study in related issued in school, improvement of social worker skill.
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