| Summary: | 碩士 === 國立臺南大學 === 教育經營與管理研究所碩士班 === 97 === The purposes of this study are hopefully to understand the expectancy and reality of teachers’ professional performance and educational service quality perceived by elementary school parents, the difference between the expectancy of teachers’ professional performance and educational service quality, the relationship between the expactancy-reality discrepancy and educational service quality, and the predictability of the discrepancy toward educational service quality. This method adopted in the study was questionnaire survey. There were 798 parents of the 5th or 6th grade students chosen by stratified random quota cluster sampling of the elementary school in Tainan countries/cities and Kaoshiung city.
The results of the study found that: (1) The extent to which parents appeared on the expectancy and real feelings of teachers’ professional performance and educational service quality were above the average. (2) There was significant positive difference of the response on the between the difference in the expectancy and real feelings of teachers’ professional performance. (3) There was moderate negative correlation between the expectancy-reality discrepancy and the educational service quality. (4) The expectancy-reality discrepancy of teachers’ professional performance, especially in dimensions of class management and teacher competence, teaching believes and professional attitude, and researching knowledge and professional development, had the best predictability toward the educational service quality.
Suggestions were put forth to be the reference points for educational administrators, elementary school principals and administrators,and researchers.
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