The Effects of Supplier Partnership on Quality Capabilities-An Evidence Study from Manufacturers

• Main Authors: Yang,Lei-Mei, 楊莉玫
• Other Authors: Chang, Shih-Chia
• Format: Others
• Language: zh-TW
• Published: 2009
• Online Access: http://ndltd.ncl.edu.tw/handle/27007641526345020417

碩士 === 國立臺北商業技術學院 === 商學研究所 === 97 === In today’s manufacturing environment businesses are faced with the challenges of four main trends characterized by globalization , outsourcing, timely demand responses and modularization of products’ parts and components. Manufacturers have realized how important it is to develop steady and close partnership with suitable suppliers. Such partnerships are a key factor in determining the level of manufacturers’ product quality from the perspective of Total Quality Management(TQM). This study investigates suppliers’ partnership and quality capabilities from the strategic perspective of cooperation and competition. From the dimension of suppliers’ partnership , it seeks to cover five dimensions (1) supplier base reduction (2) supplier commitment; (3) the degree of supplier involvement ; (4)design for responsibility ;(5)collaborative communication. The six dimensions of quality capabilities include (1) performance; (2)feature; (3)reliability ;(4)conformance; (5)durability ; (6)serviceability. Empirical findings from the study show that supplier base reduction, supplier commitment , and collaborative communication have significant impacts on manufactures’ quality capabilities. The degree of supplier involvement and the supplier of design for responsibility exert significant impacts on quality of durables. To sum up, the study has based the analysis of how suppliers’ partnership affects their quality capabilities on the approach to linking one particular facet of one variable to the corresponding facet of the other variable. It thereby can provide a better measure of two variables’ statistical correlation, which may benefit the industry in planning and implementing its strategy for cultivating partnerships and quality.