The Relaionships Among the Perception of Organization Justice,Organizational Citizenship Behavior and Work Performance:An Example of rhe Bank's Employees inTaipei Area.

• Main Authors: Jin-Rung Pan, 潘錦榮
• Other Authors: Su-shiuan Yuan
• Format: Others
• Language: zh-TW
• Published: 2009
• Online Access: http://ndltd.ncl.edu.tw/handle/8h26j3

碩士 === 國立臺北商業技術學院 === 商學研究所 === 97 === With the impact of financial liberalization and globlization, the domestic banking industry, on the one hand, tries to increase its revenue, while reduces manpower and enacts hiring freeze to lower expenses on the other hand. As a result of favoring sales numbers in the management strategy, supervisors tend to quantize the employees' work performance and use it as the main reference for performance assessment. Under such circumstances, this study uses organizational justice which affects the employee morale and organizational citizenship behavior as independent variables to explore their correlation with work performance. With method of questionnaires, 228 valid questionnaires were returned with an affective retrieval rate of 71%. Data was analyzed using t-test, one-way ANOVA, Scheffe's Comparison afterwards, Pearson's correlation coefficient, Regression of analysis and Path Analysis to verify the hypothesis of this study and used as the basis for material explanaion. The result of this study finds that organizational justice and organizational citizenship behavior have their own significant and positive influence on work performance. Organizational citizenship behavior acts as a mediator between organizational justice and work performance to some extent. Finally, based on the result, this study also makes suggestions to the management level of the banking industry.