| Summary: | 碩士 === 國立屏東科技大學 === 企業管理系所 === 97 === The banking industry is highly customer-oriented and directly customer service one among the industries. Employees' ability and behavioral performance would influence the performances of enterprises / branches, so the employees’ human resource management plays the key role for the enterprises / branches. Therefore, the enterprises / branches essentially need to strengthen employees’ empowerment management to motivate employees more enthusiastic and initiative for getting competitive advantage to achieve business targets.
The main objective of this study was to verify predictive effects of work motivation and role stress on employees' work empowerment perception. The research objects were first line employees of bank industry, and there are 282 valid questionnaires out of 483 issued questionnaires. By using hierarchical regression analysis to analyze these data, results of this research were as follows：(1)Work motive(future development & peer competition) has positive predictive effect on the empowerment perception of employees. (2)Role stress(role ambiguity) has negative predictive effect on the empowerment perception of employees. Finally, the concrete suggestions had been mentioned for enterprises and future research in reference.
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