Applying the Rasch Measurement to Explore the Chinese Airlines’ Cabin crews’ Ability and Difficulties for Handling the Unruly Passengers during Service Encounters
碩士 === 高雄餐旅學院 === 旅遊管理研究所 === 97 === Air rages often happened in cabin service; both the trends of frequency and the extent of injury have been increased. In recent years, occurrence such as carrier’s sexually harass against cabin crew, the use of electronic equipment, disorder the law and order on...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/14445782081107321003 |