A Study of Consumer Complaint Behavior in Travel Agency－an Example of Outbound Group Inclusive Tour
碩士 === 高雄餐旅學院 === 旅遊管理研究所 === 97 === In recently years, all industry intend to apply Six Sigma or TQM such this program would to upgrade their service quality. But even if industry had the high standard service quality, also could not avoid happen any failure or mistake in service encounter lead to...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/63850565855363745410 |