A Multilevel Investigation of Antecedents and consequences of job engagement：Perspective of positive organization behavior and positive organization scholarship

• Main Authors: Yi-Ting Lin, 林依亭
• Other Authors: Shu-Ling Chen
• Format: Others
• Language: zh-TW
• Published: 2009
• Online Access: http://ndltd.ncl.edu.tw/handle/93757242472441604227

碩士 === 國立東華大學 === 企業管理學系 === 97 === Previous work on job engagement has focused on either organization-level or individual-level analysis. This study integrates the Perspective of positive organization behavior and positive organization scholarship to examine how job engagement about Antecedents with the Hierarchical Liner Modeling (HLM) analysis for relationship among employees’ psychological capital and autonomy support climate in service. Furthermore, examine consequences of job engagement. The current study is the first that we are aware of in which multilevel theory and method were applied to Antecedents and consequences of job engagement. We advance a framework for testing mediational relationships that traverse levels of analysis. This study investigates whether the recently emerging core construct of positive psychological capital plays a role in mediating the effects of a autonomy support climate with job engagement and also explores a model of the antecedents and consequences of job engagements based on Self-Determination Theory. Through retrieved samples by the method of sampling survey from 40 gas stations, we examine the relationship among the variables with the HLM analysis. The result shows psychological capital and autonomy support climate has significantly effect on job engagement respectively. In addition, psychological capital plays a mediator role in the relationship between autonomy support climate and employee engagement. Also show job engagement has significantly effect on service performance and customer satisfaction has significantly effect on Customer Loyalty. Finally job engagement plays a mediator role in the relationship between psychological capital and service performance. Base on result, we hope to make up the multilevel theory and contribute to the practical field that antecedents and consequences of job engagement.