Applying IPA and Kano two-dimensional quality model in evaluating service quality requirements of passengers of Taiwan High Speed Rail
碩士 === 國立彰化師範大學 === 企業管理學系 === 97 === Since Taiwan High Speed Rail (THSR) joins the market, different transportation companies depending on their business characteristics have their own strengths and weaknesses. Besides, the passengers have a wide variety of choices in transportation. Therefore, ser...
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| Format: | Others |
| Language: | zh-TW |
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2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/82536579813752556774 |