The research of mentor effect impacting on the ERP system satisfaction and continuance intention

碩士 === 國立中央大學 === 企業管理研究所 === 97 === In order to enhance competitiveness of companies, many companies have introduced new software systems and advanced equipment to improve the internal management efficiency and reduce operating costs. In all tools, Enterprise Resource Planning (ERP) plays a very im...

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Bibliographic Details
Main Authors: Guo-wei Chen, 陳國維
Other Authors: Ping-yu Hsu
Format: Others
Language:zh-TW
Published: 2009
Online Access:http://ndltd.ncl.edu.tw/handle/j8a8jq
Description
Summary:碩士 === 國立中央大學 === 企業管理研究所 === 97 === In order to enhance competitiveness of companies, many companies have introduced new software systems and advanced equipment to improve the internal management efficiency and reduce operating costs. In all tools, Enterprise Resource Planning (ERP) plays a very important role. It is a large information system that can integrate business-related information with enterprise business processes and provide timely information to managers. Accordingly, the companies implemented ERP system are the target for our research. Using the ECT-IS model developed by Bhattacherjee (2001a) as a basis for our research. We want to increase the satisfaction and continuance intention of user by adding mentor effect to this model. The result demonstrates that mentor effect has positive impact on satisfaction and continuance intention. From the result and the meaning of mentor effect, we know that when company implements ERP, it will enhance user’s satisfaction and continue intention by providing training、care and helping them to resolve problems encountered by operating system.