The Effect of Knowledge Enablers and Knowledge Creation on Enterprise Resource Planning System Success

• Main Authors: Nicolas Dunk, 尼可垃斯
• Other Authors: Jeng, Don Jyh-Fu
• Format: Others
• Language: en_US
• Online Access: http://ndltd.ncl.edu.tw/handle/13357389199489330398

碩士 === 國立成功大學 === 國際管理碩士在職專班 === 97 === Evaluating the success of enterprise resource planning systems (ERP) for adopting organizations is an emerging area of study. Many organizations both large and small have been victims of unsuccessful ERP implementations. Recently the value of ERP systems has been extensively debated in academic literature and public press. This study attempts to complement the ongoing research dedicated to better understanding ERP systems and what drives its’ success. Knowledge is more and more recognized as a strategic tool within organizations for sustaining competitive advantage and companies are now beginning to manage organizational knowledge. Many studies have been focused on knowledge management and its’ relationship to overall organizational performance. The emphasis of this study is on knowledge creation and factors that enable its’ use and how it relates to ERP success. The model proposed in this study includes organizational culture, structure, IT support, knowledge creation and ERP success. This research study uses information gathered from managers and employees within the footwear and apparel industry. This industry is unique due to product demand challenges and supply chain inefficiencies. 187 respondents provided information in the form of an electronic questionnaire to assess the impact of knowledge creation on the success of their ERP system. Results indicate that knowledge creation does have an impact on ERP success. Specifically organizational culture was found to be a significant of knowledge creation, while knowledge creation demonstrated a strong relationship to the success of an ERP system.