| Summary: | 碩士 === 國立中興大學 === 企業管理學系所 === 97 === A summary of past research shows that scholars mainly examine relationships from a single perspective by analyzing the benefits to performance provided by the closeness of relationships. Little research has discussed the closeness or distance of relationships and how they may have negative effects on performance. This research uses social capital and relationship tension to examine whether the structure, perception and relationships of social capital have a positive effect on relationship performance. This research also examines relationship tension in terms of long-term and short-term, flexibility and rigidity, and cooperation and competition and whether gaining a balance has a negative influence on relationship performance. Environmental uncertainty was included as a moderator in all three relationships.
This research examined the machinery industry. 900 questionnaires were sent to a random sampling of firms and 130 were returned. Deleting fourteen invalid questionnaires, the return rate for this research was 13%. High levels of reliability, convergent validity and discriminant validity were recorded. Linear Structural Equation Modeling (SEM) was used to validate hypotheses. Results showed that in relationship capital, structure and relationships possessed a positive effect on relationship performance. Perception exhibited no influence. In relationship tension, an imbalance of flexibility and rigidity exhibited a negative effect on relationship performance. Long-term and short-term, as well as cooperation and competition showed no negative effect. In terms of the moderator, when environmental uncertainty was high, a balance between social capital and relationship tension exhibited an even larger effect on relationship performance. Finally, this research proposed several research contributions and practical implications as a direction for further research.
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