On employee assistance programs: a case study of Department of Health
碩士 === 國立政治大學 === 行政管理碩士學程 === 97 === The Employee Assistance Programs， EAPs， is aimed at solving and prevent every issue that could influence the results of employees’ work. And these issues could come from the working place， from family and could also be individual. We hope to efficiently solve em...
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| Format: | Others |
| Language: | zh-TW |
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2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/87717869649299750991 |
| Summary: | 碩士 === 國立政治大學 === 行政管理碩士學程 === 97 === The Employee Assistance Programs， EAPs， is aimed at solving and prevent every issue that could influence the results of employees’ work. And these issues could come from the working place， from family and could also be individual. We hope to efficiently solve employees’ problems so that they could healthily do their job， enhance their efficiency and let them develop in their work in order to reduce the employee turnover rate and increase productivity. We also hope to reduce the general expenses of enterprises’ cost so that the employers and employees could coexist in harmony.
The “Employee Assistance Programs” takes the “Occupational Alcoholism Program， OAP” of the United States in 1917 as a model. The major problem for employees at that time was alcoholism. It then widely became an individual problem. Besides helping employees to solve their alcoholic addiction， they were also introduced the concept of general health， teaching them to live healthily. It strived to “prevent instead of curing”. The catholic religion was the first to ever introduce such a system. It was followed by the private sector， civilian service centers and governmental institutions.
The author of this study is responsible of the Department of Health’s Employee Assistance Programs. It combines the resources of the Department of Health to promote the assistance program by adopting a “partially intern and partially extern” model. In the course of such promotion， it uses the “participation and observation model” and the “In-depth Interview Technique”. The shortcomings of the study are completed with “document analysis”. This study has concluded the following three points”
1.The “partially intern and partially extern” model is commonly accepted by employees of the Department of Health.
2.Most employees think that this program is helpful， only a few think it doesn’t.
3.Most employees wish that they could be told more about the correct meaning of “psychological counseling” and the concept of “prevent instead of curing” under this current model.
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