The public affair organ promotes and organizes to study the research related to managing the performance—Take Kaohsiung National Tax Administration as an example

• Main Authors: LI,CHI-FU, 李啟福
• Other Authors: 李劍志
• Format: Others
• Language: zh-TW
• Published: 2008
• Online Access: http://ndltd.ncl.edu.tw/handle/72745911048845384815

碩士 === 高苑科技大學 === 經營管理研究所 === 97 === This research by the related literature and questionnaire, is for the purpose of understanding that Kaohsiung national tax administration’s organizational learning and operation performance of achievements situation, analysis different background variable in organizational learning and operation performance achievements difference situation, and discusses between relativity both, and analyzes the organizational learning, the operation performance achievements and promotion organizational learning to cognition three co-relational which managing the achievements is of help. Finally, according to the findings, proposed that improves the Kaohsiung national tax administration organizational learning and operation performance achievements suggestion. This research announced it based on Kaohsiung national tax administration “organizational learning action program” design organizational learning questionnaire construction surface and content, but “organizational learning action program” scheduled the principle, was by Peter. Saint lucky (Peter Senge) “five practices” for important theory foundation, to understand cognition of situation organizational learning activity; Another operation performance achievement assessment questionnaire are according to Kaplan and Norton proposed that the balanced scorecard theory and four construction surface (customer achievements and internal flow, study custom and growth and financial construction surface) design, to appraise operation performance achievements height and promotion organizational learning activity to promoting operation performance achievements cognition situation. The descriptive statistical analysis demonstrated that the Kaohsiung national tax administration person take the nature the expectation of organizational learning the whole and each construction surface all present the remarkable difference among the actual execution degree of satisfaction two variables. The external variable analysis showed that “implementation goal” most takes the project for the histology custom; “Constructs e knowledge operation performance organization learning machine mechanism” most to present the organizational learning the effect. The age is 40~49 and over 50 years old in “declared the importance of histology custom” the expectation takes the nature and in “schedules annual training plan” and “building organizational learning enabling environment” actual execution degree of satisfaction to be high. Studies the experience for above the university and research institute and “schedules annual training plan” in “impetus strategy” the expectation to take the nature to be high. Studies the experience for the high school duty in “implementation goal” and “establishment organizational learning to impel organization” actual execution degree of satisfaction to be high. The duty takes the nature for the section chief above operation performance echelon to the whole expectation and “handles organizational learning activity” actual execution degree of satisfaction to be high. Serves Shan the bureau administrative offices in “implementation goal” and “impetus strategy” and “declared the importance of histology custom” the expectation takes the nature and “declared the importance of histology custom” actual execution degree of satisfaction is high. 15~30 people and below 15 people Shan in “declared that the importance of histology custom” and “schedules annual training plan” organization actual execution degree of satisfaction to be high. The bureau administrative offices operation performance achievements and are of help the cognition to be higher than the tax office in “financial result construction surface”. The relatedness analysis demonstrated that the organizational learning execution's standard, currently manages the achievements and promotion organizational learning to managing the achievements is of help the cognition three between relations for just related. The findings knew that showed the organizational learning activity is of help the cognition and operation performance achievements to the achievements all has the influence, represents, if wants to enhance the achievements of Kaohsiung national tax administration to be of help the cognition, then must increase its organizational learning activity; If wants to enhance operation performance of achievements Kaohsiung Internal Revenue Service, must increase its organizational learning activity; By way of the overall effect, if Kaohsiung national tax administration can increase the organizational learning to move standard Shan , is of help the cognition intermediary effect influence after the achievements, may increase operation performance achievements 0.687 standard Shan, from this may deduce Kaohsiung Internal Revenue Service, if wants to increase its operation performance achievements besides enhancing the achievements is of help outside the cognition, but may also penetrate the organizational learning activity direct and indirect influence promotes operation performance of achievements Kaohsiung Internal Revenue Service, must increase the organizational learning activity to enhance its operation performance achievements is Kaohsiung national tax administration will brook no delay the question.