| Summary: | 碩士 === 崑山科技大學 === 企業管理研究所 === 97 === Integrating the information systems with university administration (e-administration) has been enacted for many years. However, the relevant studies mainly examined its impact from the viewpoint of system supplier, ignoring the resistance attitude of system users. Hence, it is important to understand, from the viewpoint of system users, the processes and causal relationships when adopting information system in university administration.
The thesis incorporates information system quality, user characteristic and organization environment with the extended technology acceptance model (TAM) to analyze the influential factors of university faculties and staffs to use information system in university administration. The research model includes the three cored TAM variables: perceived usefulness, perceived ease of use, and actual system use, and the three additional variables: information system quality, computer and internet self-efficacy, organizational influence. The faculties and staffs in a technology university are chosen to be interviewed through Internet questionnaire survey and 227 effective respondents are collected (effective sample rate = 35%). The causal relationships in the proposed model are evaluated using structural equation modeling.
The research results can be summarized by the following two points: Firstly, organizational influence is the most important factor to influence faculties/staffs’ usage of the e-administration. Hence, the usage participation of office/department chairs not only justifies the e-administration, but also encourages the usage of the faculties/staffs. Further, more faculties/staffs using the e-administration also has a significant externality on all faculties/staffs when adopting e-administration.
Secondly, usage perception is the important intervening variable for faculties/staffs when adopting e-administration. Namely, information system quality, perceived ease of use and organization influence positively affect the perceived usefulness of the e-administration usage. Computer and internet self-efficacy and information system quality positively affect the perceived ease of use of the e-administration usage. Hence, information system quality should be re-enforced, and the usefulness and the ease of use in website manipulation should be increased when developing the system of the e-administration. Finally, to increase faculties/staffs’ related knowledge of computer and Internet is also important.
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