The Influence of Business Ethic and Corporate Social Responsibility on the Quality Management—The example of Electronic Industries

• Main Authors: I-hsuan Cho, 卓怡萱
• Other Authors: Chuan-Cheng Wu
• Format: Others
• Language: zh-TW
• Published: 2009
• Online Access: http://ndltd.ncl.edu.tw/handle/37582806470453048395

碩士 === 義守大學 === 工業工程與管理學系碩士班 === 97 === While many enterprises in Taiwan are facing the pressure of globalizing and international competition and eager to search for the solution, the innovation in quality management seems to be the best way for them to step forward again. However, these enterprises didn’t benefit more from the innovation in quality management compare to those who didn’t follow the way. The enterprises should to pay a great attention on the question: Is it a terrible miss for the business ethics was eliminated from the consideration? The business ethics is not like the quality management that is obvious and speedy in achievement. And maybe that’s just the cause for enterprises to ignore the business ethics. Business ethics is the base concept of all kinds of quality award of all world, especially be highlighted in European Quality Award (EQA). The purpose of this research is to realize how respect be paid on business ethics and corporate social responsibility by Taiwanese electronic industries and to discuss if there is any relation between business ethics, corporate social responsibility and quality management. And further to understand that business ethics and corporate social responsibility are very important to quality management. The approach of this research is to develop the business ethics scale, corporate social responsibility scale and quality scale, then, takes Taiwan enterprises as the test samples to investigate their general performance of business ethics. Using the statistic method to evaluate the achievement of enterprise in quality management. It is the conclusion that business ethics and corporate responsibility are interactive. And same influence happened between business ethics and quality management. But this interaction didn’t occur between corporate responsibility and quality management. The conclusion is proved that advocating the concept of business ethics not only promote the product quality but also uplift the corporate social responsibility within an enterprise. However, the solely emphasize on corporate social responsibility outside won’t let the employees more understand and recognize the quality inside for an enterprise. After realizing the relations between these three concepts, it is suggested that Taiwan enterprises should take their responsibilities and let all of the staff understand the contribution of the enterprise made to the development of society, economy and environment. It is just the way for business management to follows.