Using Kano and Refined Kano to Investigate Customer Service Strategy of Management Consulting Industry

Using Kano and Refined Kano to Investigate Customer Service Strategy of Management Consulting Industry

碩士 === 朝陽科技大學 === 企業管理系碩士班 === 97 === This research investigates the Customer Service Strategy of Management Consulting Industry by applying Kano’s Model and Refined Kano’s Model. This study applies Kano’s questionnaire to classify the quality attributes.The customer satisfaction of consultant servi...

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Bibliographic Details
Main Authors: Chung-Kai Ho, 何宗凱
Other Authors: Yung-Fu Huang
Format: Others
Language:zh-TW
Published: 2009
Online Access:http://ndltd.ncl.edu.tw/handle/68842679614278774402

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