The Research of a Service-oriented Supplier Evaluation Model: A Case Study on the Communication Media Industry

• Main Authors: Ching-Ping Chang, 張正平
• Other Authors: Chun-Ying Shen
• Format: Others
• Language: zh-TW
• Published: 2009
• Online Access: http://ndltd.ncl.edu.tw/handle/74538829047699091236

碩士 === 清雲科技大學 === 企業管理系暨經營管理研究所 === 97 === Worldwide competition has posed significant challenges to firms wanting to fulfill the continuously changing requirements of the cost reduction, speedy time-to-market, and customization. Supply chain management (SCM) attempts to reduce supply chain risk, thereby improving customer service and optimizing business processes and cycle times, resulting in customer’s satisfaction and profitability. One of the competencies essential to SCM is an effective purchasing function. The majority of the existing published supplier evaluation papers focused on the physical product-oriented supplier issues. This study employs literature review, expert questionnaire, the rough sets theory (RST), analytic hierarchy process (AHP) to construct a service-oriented supplier evaluation model and take a empirical case study of the communication media industry as an example for verifying the model’s efficacy.