A study on the relationship between organization commitment, job strain and job satisfaction of hospital employees

• Main Authors: Hui-hsien Lai, 賴慧仙
• Other Authors: Chin-tun Hung
• Format: Others
• Language: zh-TW
• Published: 2009
• Online Access: http://ndltd.ncl.edu.tw/handle/x2yg66

碩士 === 中臺科技大學 === 醫護管理研究所 === 97 === Object: The higher job satisfaction of medical staff have, the better service they can provide. It makes patients have better feelings about the medical service quality. In addition to the basic characteristics of individuals, there are plenty of factors to affect the staff’s job satisfaction. They are including three important dimensions: organization commitment, job strain and job satisfaction. This study expects that it, through structural equation modeling, analyzes the factors and the impact on the employee’s job satisfaction. In order to make the medical management fit to the staff’s expectations and enhance the service quality and the performance of employees, that provides the reference for the business management in policy-choosing and decision-making. Method： This is a case study of a certain regional hospital in central Taiwan, 1,701 questionnaires issued. 908 valid questionnaires were retrieved and effective retrieved rate of 53.38% , except the invalid ones. Statistical methods are including the confirmatory factor analysis of the construct validity, descriptive unvaried analysis which is used to understand the actual situation. Independent t-test, ANOVA, Pearson correlation analysis, regression analysis are applied to understand the related factors. The last one is structural equation modeling analysis, analyzing the path dimensions relevance. Result: The average score for organizational commitment is 3.11 ± .61 points, job strain is 3.50 ± .52 points, and job satisfaction is 3.01 ± .56 points. After other factors are controlled, the independent effects of job satisfaction factors are significantly related to organizational commitment, job strain, sex, age, job functions. The organizational commitment of the medical staff has a significant positive impact on job satisfaction. The job strain has negative effects on organizational commitment and it has indirectly negative impact on job satisfaction, through organizational commitment. Conclusion: Different personal characteristics have significant differences in organizational commitment, job strain and job satisfaction. The job strain and job satisfaction has an indirectly negative relationship. In the further, we found that employee have relatively higher job satisfaction with high organizational commitment and lower job strain by regression analysis in that the control of personal characteristics, such as the age, sex, and job function. Therefore, diminishing the strain and strengthening commitment not only are helpful to increase job satisfaction but also enable medical institutions to enhance service quality and sustainable development.