A study of adequacy of mental health needs assessment and service programs in the optoelectronic technology industry

• Main Authors: Tsung-Ping Yu, 于宗平
• Other Authors: 張菊惠
• Format: Others
• Language: zh-TW
• Published: 2009
• Online Access: http://ndltd.ncl.edu.tw/handle/57925486695064070172

碩士 === 長榮大學 === 醫務管理學研究所 === 97 === In the past, most of the academic researches and governmental measures about the improvement of occupational health are visible mental health issues, such as health of lecture, weight loss and smoking cessation and so on. And most of the research orientations focused on requirement investigation and assessment evaluation of cases. However, the study shows that there is a relationship among mental health issues and physiological reaction of measures and physiological health issues. For example, stress causes people to smoke, to diet abnormally, to sleep difficultly, and even to depress. Although enterprises take mental health of employees seriously, they hardly promote mental health program, such as stress management, sleep disturbance and emotion management. Especially, the employees in the high-technology workplaces need more mental health requirement than employees in other fields do. Therefore, in order to understand the difference between mental health needs of high-technology workers and the service programs provided by high-technology industries, this study investigates this issue and proposes appropriate suggestions. This adoption of this research is multi-method which use questionnaire survey and in-depth interview and meta-analysis to gather data and analysis. The object of study is one optoelectronic industry in Tainan Science Park. The researcher of this study distributed a total of 900 copies of the questionnaire by census, and of these 900, 484 copies were completed, giving a return of 53.8%. The research of questionnaire includes self-evaluation of mental health, the requirement of mental health service and personal information. Using the respondents to in-depth interview to interview with three factory nurses and one manager of human resources, the researcher understand how hard it is to execute the content and mode of health service in high-technology workplace. Qualitative data is produced and inspected by WinMax98 analysis, axial coding, and generalized categories. The analysis of the data revealed the following main conclusions: More than 60% of employees think they feel nervous, exhausted and listless easily; 55.8% of them have palpitations, Chest tightness, and stomach problems; 71.7% of them consider that the physiological and mental conditions are related to working stress. Overall, females think that their mental health is worse than males’. And, the higher post males get, the more negative their mental health will become; female workers doing lower level jobs tend to get worse mental health. As for the needs for mental health service, in the past 6 months, the reasons for the concern for mental health are mainly self needs and work needs, and the main issues are stress management, emotion management, and sleep disturbance. The main reason for why less attention is drawn to this issue is the lack of time and channel. Confidentiality, credibility, and specialty are factors that employees care most. The current situation of mental health service: the mental inspection that some corporations has undergone could be integrated into annual health inspection. Traditional corporations conduct health inspection in accordance with the rules of labor health protection. Case management could be transferred into high-risk case by the means of integrity, out-sourcing, built-in, and resembling EAPs built-in model to process mental counseling or other service. Lecture courses are directed by human resource manager, and doctors or experts of related fields are invited to give lecture by health center. Big-scaled corporations provide the massage service, and small and medium-sized enterprises still put emphasize on traditional welfare program. Institution offers multi-faced system of occupational health promotion, the validation of credits of employee health course, basic cadre training camp, and hiring doctors to serve in workplace. Some corporations have already set up temporary easing equipments, such as massage room and shooting machine. The gap between supply and demand still exists while inspecting the current situation of mental health assessment and service. For example, the inspection process of mental health does not subsume the non-disease orientation, and female workers tend to cause the difference because the post they hold possess the health unfair characteristic and the orientation based on needs assessment cannot reach the expected mental health.