A Study of the Relationship Model among Supervisor’s Ethical Leadership, Employee Moral Commitment and Service-Oriented Citizenship Behavior in Taiwan Hospital－ Ethical Climate as a Moderating Variable

• Main Authors: Yu-Mei Hsiang 向昱玫, 向昱玫
• Other Authors: 李元墩
• Format: Others
• Language: zh-TW
• Published: 2009
• Online Access: http://ndltd.ncl.edu.tw/handle/zq425v

碩士 === 長榮大學 === 經營管理研究所 === 97 === Business ethics issues in recent years has been widely discussed and concern, because of ethical issues, not just a personal moral level , at the level that they cover and impact will be far beyond the functions of other enterprises. Therefore, the improvement of business ethics is not only effective in the management of medical institutions to enhance performance and service quality as well as global efforts by medical organizations to pursue common goals. The theory of ethical leadership gradually increasing to application, executives should use their leadership to be stressed into the ethical values, the importance of ethics in order to shape the organizational climate, enterprises must have business ethics ultimately rely on the business ethics and conscience (Hill and Jones, 1998). Therefore, this study was to survey the relationship model among supervisor’s ethical laedership, employee moral commitment and service-oriented citizenship behavior in Southern Taiwan hospital－ ethical climate as a moderating variable. This research is quoted ethical leadership scale, ethical climate scale, service-oriented citizenship behavior scale, and construct moral commitment scale. Also, the researcher chose 40 for Southern Taiwan accredited of the hospitals. The researcher took managers-subordinates questionnaires and asked direct managers to complete the construct. After using stratified and purposive sampling, there were 346 effective questionnaires returned among 800 questionnaires distributed. The usable returned rate was 43.25%.The data were analyzed by a variety of statistical methods, such as Pearson product-moment correlation analysis, regression analysis, hierarchical regression analysis, ANOVA and SEM to testify the hypotheses of this study and Fit-Appropriation model of theory building. According to the rearch result, the following conclusion is produced: 1. ethical leadership has significant positive correlation on moral commitment and ethical climate, moral commitment has significant positive correlation on service-oriented citizenship behavior, also ethical climate has significant positive correlation on moral commitment. 2. Good model fitness of relationship exists among each construct. Finally, the researcher conducted thorough analysis on the conclusion of the research and meanings of management. The study also provides concrete research contribution and suggestions for industrial and academia reference.