Business Process Reengineering Applies of Case

• Main Author: 陳小惠
• Other Authors: 葉鳴朗
• Format: Others
• Language: zh-TW
• Published: 2009
• Online Access: http://ndltd.ncl.edu.tw/handle/16631430952598939040

碩士 === 中華大學 === 經營管理研究所 === 97 === Under the fierce competition of global industry, it is quite common for every business to cope with challenges resulting from the product development time, cost, profit, and so forth. In the past, the vast majority of research is aimed at business process reengineering, and very few of them is focused on the reengineering of work process itself. However, to ensure a leading position in the market share, it is crucial to achieving effective reduction on the product development time as well as cost. With no doubt, if we can realize efficiency enhancement at the Research & Development stage through work process reengineering, we can further cut down the business expenses to avoid unnecessary cost. Issues addressed in this thesis were primarily conducted through case study on a dedicated semiconductor manufacturing company, renowned for its endless innovation, offering advanced wafer production processes with unparalleled manufacturing efficiency to best suit various needs from the worldwide customers. While developing new process technology, the company needs to collect relevant information on customers’ IC design, such as process and electrical characteristic, layout patterns, etc. Consequently, the Process Development Department of the company must design a wide range of layout patterns, and the Design Service Department must provide the corresponding support on dummy pattern insertion accordingly. The research conducted herein looks into the cost-down-driven E-dummy pattern insertion system (company intranet interface), together with in-depth comparison on “before” v.s. “after” the work process reengineering was enforced, which covers the 1st: analysis on the cause for work process reengineering, the 2nd: analysis on how to reengineer the work flow for dummy pattern insertion, and the 3rd: analysis on the benefits from work process reengineering. The contribution of this study lies in correctly finding out as well as sorting out all the critical parameters required for dummy pattern insertion on the process development stage, leading to the dummy pattern insertion work flow reengineering through successfully turning the implementation of E-dummy pattern insertion intranet system into reality. It enables both R & D engineers to closely monitor and effectively control the critical parameters for dummy pattern insertion, 24 hours a day, whenever needed. “The E-dummy Pattern Insertion Intranet System” discussed in the case study has been officially implemented in the company since 2005. Issues addressed in this thesis analyzes the impacts of E-dummy pattern insertion intranet system to the company. The proof of significant cost down at design department includes the 1st: reduction in work force for dummy pattern insertion from 1 man-power per year down to 0.1 man-power per year, the 2nd: tremendous increase in the completed project number by 7.7 times, 7.5 times, 11.7 times in the year 2005, 2006, and 2007, respectively. The proof of significant cost down in terms of company outsourcing is that there is no cost on outsourcing the dummy pattern insertion job anymore, approximately saving 13 million NT Dollars per year. In terms of the required time period for each dummy pattern insertion, original 3 days on the average turned out to be 3~4 hours in one time. This system also features the outstanding data management, ensuring that every Intellectual Property possessed by the company can be well maintained and protected. The successful experience on dummy pattern insertion process reengineering for the company under this study, can be an invaluable reference for the other companies with the interest of technical work process reengineering.