| Summary: | 碩士 === 中華大學 === 資訊管理學系(所) === 97 === Since the concept of Web 2.0 is proposed, the knowledge sharing and storing is more easily by the Internet. However, knowledge quality study in the virtual community is lack. Therefore, this study base on information quality, service quality, and system quality. This study also is not only referencing the quality theory but also including social exchange theory to knowledge quality. This study will summarizes all impact factors of knowledge quality and knowledge sharing from literature. To validate this model, this study makes questionnaire to collect data from network, the sample of study is the community's users of Yahoo +. The results demonstrate that knowledge question type, expect value, system function and knowledge quality will affect to knowledge share. Knowledge question type, expect value, system function and knowledge share will be affect to knowledge quality. The virtual credibility, accuracy communication, practicability, understanding, complete and reliability are affect to knowledge quality in the virtual community.
|
|---|
