Using IPA and DEMATEL to improve order-winner Criteria: A case study of networking and communication equipments industry in Taiwan
碩士 === 中華大學 === 科技管理學系(所) === 97 === This study began with the Gap Analysis which was first used to calculate the results of quality characteristics and was followed by Multiple Regression Analysis to establish the importance between quality characteristics and overall customer satisfaction. With th...
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| Format: | Others |
| Language: | zh-TW |
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2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/44881192057177402863 |