| Summary: | 碩士 === 國立中正大學 === 會計與資訊科技研究所 === 97 === Recently, the environment has changed so fast that accidental situations usually happen in natural and social environment. Because the public administration just likes the biggest business organization, the potential risks of any new policies always have a great impact on people. In order to emphasize the risk management, the Executive Yuan of Taiwan established the regulations of risk management and crisis response as a basis for administrative organizations to carry out the risk management and improve the administration performance and raise public satisfaction.
After implementing the risk management, the following performance measurement to evaluate whether each step has performed correctly and whether the expected objectives have achieved is an essential task. At present, lots of countries or institutions devoted to establish the Risk Management assessment framework to assess the effectiveness of the implementation of risk management. For example, in 2004, the HM Treasury published Risk Management Assessment Framework to measure the performance of the implementation of risk management.
This study applies Gowin''s Vee research strategy. In the conceptual side, we had sorted out 98 assessment factors which develop the Risk Management Assessment Framework by literature review and contribute the factors into eight dimensions. After the Risk Management Assessment Framework is developed, we apply Expert Questionnaires methodology and filter out 74 assessment factors. In the methodological side, we used the questionnaire survey and focus group method to measure the performance of the implementation of risk management.
The empirical results indicated that executives and staff are most satisfied with the dimensions of executive support and leadership. On the other hand, executives are not satisfied with the dimensions of staff''s ability to manage risk and the level of assistance. However, the results of staff are not the same as the executives. They are not most satisfied with the dimensions of organizational communication and surrounding environment. The Risk Management Assessment Framework enables a public administration to discern clearly its strengths and areas in which improvements can be made, and culminates in planned improvement actions which are then monitored for progress.
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